FAQ’s
Yes, all members need pre-authorisation before making use of any benefit. Getting pre-authorisation also ensures that your policy is active to avoid paying from your pocket for benefits according to scheme rules.
When a nurse reaches your request in the queue, they will call immediately. The callback should take no longer than 1 hour.
Benefits have been specifically designed to accommodate the industry and
the premium.
Yes, if they are within our Network list of service providers and you have received pre-authorisation before the consultation. If they are not, you will be liable for the cost.
Email: info@sarpbachealth.co.za
The employer addresses deductions. We suggest asking your employer about any deductions on your payslip.
You have access to Telephonic Consultations, GP Consultations, Acute Medication, Optometry, Basic Dentistry, Radiology, Pathology, and so much more. Click here to view a summary of your benefits.
No. This product was designed for qualifying bus sector
individuals only.
The policy also covers Spouse, Adult dependant and child dependant.
There is no specific balance as it is medical insurance, not medical aid. However, each benefit has its own limitations.
7-8 Weeks after the policy is active, the card is sent straight to your employer, and the employer will distribute them accordingly.
Policies are suspended due to non-payment. We suggest asking your employer if your policy is active if you run into any issues. They can verify the status
for you.
A Nurse can provide more information about your health condition and tell you whether you should make an appointment with a Doctor or seek immediate care.
A prescription will be signed by the health professional that conducted the consultation.
No, this is a health insurance plan that offers you access to telephonic consultations, GP consultations, acute medication, optometry, basic dentistry, radiology, pathology, and so much more. Click here to view a summary of your benefits.
The pharmacy charges levy fees for a particular medication. We have no control over this. Anything over and above what we cover is the
member’s liability.
REQUEST A CALL
CONTACT INFORMATION
Call Centre Number
0861 222 262
Email Address
info@sarpbachealth.co.za
Please Call Me Number
066 448 6152
DOWNLOAD OUR APPS
iER is South Africa’s leading dedicated 24-hour emergency response and disaster management network. This service is linked directly to our own ‘free to use’ and graphically appealing mobile application with built in GPS location functionality.
